Hiring the right mover is the single biggest factor in a smooth move. Work through these seven checks before you put down a deposit.
1. Verify the USDOT and MC numbers
Every legitimate interstate mover has an active USDOT number, and most carrying household goods across state lines also hold an MC number. Look the company up on the FMCSA's SAFER system and confirm the authority status is active and the address matches.
2. Confirm carrier vs broker
A broker arranges your move but hands it to someone else; a carrier actually transports your goods. Brokers are not illegal, but you should know which you are hiring and, if it is a broker, who the carrier will be.
3. Insist on an in-home or video survey
A serious mover will survey your belongings before quoting. A company that gives a firm price sight-unseen — especially a suspiciously low one — is a red flag.
4. Get everything in writing
Ask for a written estimate that states whether it is binding, non-binding, or binding not-to-exceed. Make sure accessorial charges (stairs, long carry, shuttle) are listed.
5. Read the complaint history
Check the FMCSA complaint database and independent reviews. A pattern of damage, hostage-load, or billing complaints is a reason to walk away.
6. Check insurance and licensing
Confirm the mover carries the required cargo and liability (BIPD) insurance, and ask for a Certificate of Insurance if your building requires one.
7. Be wary of large deposits
Reputable movers rarely require a large up-front deposit. Demands for a big cash payment before moving day are a classic scam signal.
Run all seven checks and you will eliminate the vast majority of problem movers before they ever touch your belongings.